ONCE AGAIN VODACOM DROPS THE BALL. GUESS THEY ARE TRYING TO COMPETE WITH ESKOM TO BEING THE WORSE SERVICE PROVIDER EVER

I submitted a request for an upgrade last week, spoke to Bongile (upgrade quotation no 14*****622) Bongile promised me my phone should he delivered by latest Wednesday 8/12/2021

Guess what, today is Thursday 9/12/2021, still no delivery and even better, when I called in now, spike to Yuvon, my upgrade has not even been processed

I received an sms

Vodacom SP: Upgrade quotation 14***622 has been generated. Should you have any queries, please call ***.

Yet the upgrade has never been processed

Now, I have been a Vodacom Customer for roughly 20 years, I have about 8 contract with Vodacom BUT WITH EVERY UPGRADE I HAVE THIS ISSUE

I URGENTLY NEED MY NEW PHONE AS MY EXISTING PHONE IS DAMAGED. I need to use it with an earphone as the phone's speaker is blown and the charging port says there is liquid in the port.

Why do I have to first escalate my problems to Vodacom's manager's level before someone does something about my problem.

I expect to have my new phone delivered to my office ( delivery address I provided with my upgrade) before close of business tomorrow.

I refuse to wait until next week for my phone. Purely because one of your employees (Bongile) has messed up and just didn't do his job properly

So whether he brings my phone or you arrange a courier, I expect to have my new phone before close of business tomorrow 10/12/2021

I can be contacted on 076********

Thank you