Once again Vodacom does not fail to disappoint

<p>I have been trying without success to enter into 2 new contracts for my children with Vodacom for the past week. I have been a Vodacom customer for 15 years and once again I am left shocked by their lack of customer service.</p> <p>After spending 4 days last week to try to get a response from the online platform (callback service) and being at times not phoned at all or told that the system is down and they will phone me back, I finally managed to log my request. The system was down once again and they had to phone me back a day later to inform me of the results of the credit check. The application was supposedly approved, however they required additional documentation due to the fact that I was applying for 2 contracts to (it seems actually) approve.</p> <p>I provided the documentation on Friday within 10 minutes of receiving the request but only heard back from the consultant today (Tuesday, 6 December). She told me that the application was approved, however due to some conditions on the approval I did not qualify for the contract deals that I wanted to take out. She could also not tell me why I did not qualify for these deals as advertised online and recommended that I go to a Vodacom shop and attempt the process (that I had been attempting to complete for 7 days already) there again. </p> <p>I was under the impression that the online platform was created to improve the process, but apparently I was mistaken.</p> <p>If Vodacom does not want my business, maybe in future they can inform me of this ahead of my 7 day long struggle and I can just go to Cell C from the outset to avoid all this frustration.</p>