1 reviews | Active since Nov 2016

08 May 2018, 14:16

Once again Vodacom does not deliver

So I get a message today that I should upgrade as my contract is about to expire. Speed to Vodacom, wasting very precious petrol. Get there, the most helpful ladies. Gives me the most awesome contract. Shows me the devices. Get to the computer to start the upgrade... can only upgrade in 3 months!!! Phone Vodacom, no it was a message for premature upgrade. Speak to upgrades, yes it is premature upgrade, Speed back to Vodacom cause I can have a premature upgrade, whilst talking to Vodacom on the phone to just update this in order to get the upgrade, O no you cannot upgrade now. Only in July!!!!!! Are you freakin serious???? Yes it was a system error. Ok. So why did the other agents not say this. And why did Vodacom not send a 2nd message to confirm the error? So wasted petrol (which is flippen expensive) and lost an awesome contract thanks to Vodacom's error and staff!!!!! I want my upgrade!!! At NO extra cost. This has cost me enough time and money today

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Replies (3)
Vodacom
Vodacom's reply08 May 2018, 15:18
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 08:11
Official

Good day

We regret taking note of your experience.

I could not reach you when I called. I have escalated this matter to our Upgrades and Sales team for review.

We apologise for any inconvenience caused.

Regards

Moddy

Vodacom
Vodacom's reply09 May 2018, 11:33
Official

Good day

Thank you for taking my call and for confirming that you have been assisted.

We once again apologise for any inconvenience caused.

Regards

Moddy