Once again vodacom dissapoints.

Ok, following my previous complaint i was phoned and subsequently received my phone on the 5th. Firstly no sim card :( then after moving my info all over i find the camera faulty. So i phone about the sim and get told 3 to 5 day's. I phone about the phone and get told also 3-5 day's. Now comes tuesday, i receive my sim card. No phone i just phone in to query the courier trace number, and now get told that i received package tuesday. I receive the sim card, no phone! Now while the consultant tries to sort it out i get told it will take another 3-5 working days due to manager that has to manually confirm etc because there is 2 different orders. Whereas on monday or tuesday the consultant i spoke to said that it would be 3 to 5 working day's till my 2nd new phone arrives and the couriers will then pick up the faulty unit. I mean really why would there be 2 different order numbers? Why didn't the phone arrive with the sim in the first place? I congratulate the hello peter vodacom team on solving issues like my previous run around issue i had, i am hoping that they will solve this issue speedily aswell, since they seem to understand customer service. A big thank you to them.