Once again vodacom dissapoints

Once again I am complaining about vodacom. This is actually a follow on from my review on 8 July. After that review I got a call from Marley who was most helpful and friendly unfortunately the matter had to be resolved by Morne Speelman, the blue route store manager I complained about. He told me to pay the cancellation fee of my data contracts then it will be refunded back to me. My husband and I went to the store and paid and sent a photo of the receipts to Morne. I gave it some time and then followed up with him via email, he said that he had been informed that the refund had been made and he will request proof. I then waited and followed up again and I received no response, followed up 3 times and till today I have not received any reply. I checked my statements and don't see any refund, I asked him to give me the details incase I missed it on statement, but nothing. This complaint has been unresolved for months and its ridiculous. I find it disrespectful to ignore your customers especially with all I've been though with this company... Happy I cancelled my phone contract and regret taking out the data contracts. #BlackFriday