Once again, Vodacom disappoints.

Once again, Vodacom disappoints. After taking my phone to get a damage report (for my insurance), which was done and paid for, I submitted the documents to my insurance. My insurance informed me they required additional information to be specified on the report.

I then phoned Vodacom to ask if they can just amend the information and send it back, and the technical officer indicated it was possible and will do so and send it back. This was never done.

I then had to phone again, and then the new technical consultant indicates the quote is Closed and cannot be amended. I need to travel there to bring it in again. (And probably also pay again).

1. Why would they close a Quote if it is yet to be accepted? 2. Why does Vodacom always promise to get back to you and never does? Very unprofessional (as always). It seems like customer support is only optional. 3. Why should I still waste my time and money with this company.

And I don't even want to speak to the managers, as they are equally useless (as per my previous post https://www.hellopeter.com/vodacom/reviews/ridiculously-bad-service-6- ********** ) .