Once again, Vodacom delivers poor, poor service

Morning On 12/10/2023 I received a call from a vodacom agent advising me from the get go that this call wasn't about increasing package prices etc. He told me that vodacom was reviewing their packages and offerings and he explained to me that the data etc. on my packages would be increased at no EXTRA COSTS. That's a great deal right? Especially since I probably asked 3 times to confirm that I will not be paying extra. I received a 'quotation' via email yesterday in which I could clearly see that there has been a price increase and this came in to effect on 1/11/2023. I called vodacom this morning and yes it was confirmed that I this was an agreement to an upgrade and therefore a price increase. I insisted that somebody listen to the call that was made to me and they would hear that this agent advised me and confirmed after I asked on numerous occasions that there will be no price increase. When I told the agent (that I spoke to this morning) she said that it needs to be escalated and my 'Upgrade' couldn't be cancelled. And also, the "Agent' who initially called me was a 3rd Party! How the flip was this 3rd party trained? And how many others had he given the incorrect information to? I definitely know from previous experience that one can cancel an upgrade within 14 days if not happy, Vodacom needs to make good on what their outsourced 'Agent' promised and confirmed. I just never learn with vodacom!