Once again Useless... make it make sense Vodacom...

Shameless network provider. The director must be proud of the caliber of useless untrained agents he has working there as well as the time it takes to resolve an issue... the only work is we need to escalate it... even when it is escalated same story they must escalate it... and then no one got direct emails or number, they cannot see who called you... really Director call me let me give you a proper solution to all your problems... because for damn sure you getting ****** not only by your staff but by your outsourced service providers as well.

Anyways back to how useless you and your team are...

Dear Vodacom

Once again you never fail to disappoint finally after days of fighting the line has been installed however once again we now sit with another problem you do an installation and then make the customer wait 3 days to get it activated this is ridiculous.

Seriously you guys need to wake up and smell the coffee of reality. This once again is useless. The tech advised me it would take up to an hour to activate which has passed. So I called the call center and yet again I am told the router is not assigned. I find this very strange like you have mickey mouse installers working for you. The router should be on the system since last week Wednesday after the installers completed the job. You should have had the feedback of the power issue and I should not have been the one to inform you of all this.

Get you act together. I regret truly moving providers this service is appalling other providers work with much more order and get things done professionally and they know exactly what they need to do. The customer does not need to inform them. Further to this, they make sure when they complete the installation with the customer they ensure the services are working before leaving unlike you and your installers that you have contracted to you. Further to this they treat every customer with priority they require and ensure that the customer doesn't have to foot any additional bills out of their own pocket especially when they are at fault. The customer does not have to ask to be compensated for their wrong doings. Get you act together Vodacom... truly a useless fibre provider I will not recommend to anyone and suggest that any other customers not get conned with your deals and they will be heading for the biggest disaster or their life.

To date there is no resolution in site. I was speaking to a manager by the name of Sli from the call center who has a new theory that my address has to be released by the previous ISP like really is this a joke like I couldn't believe my ears and what **** she was talking. Even when I explained to her at have the following 3 builds to my premises Vuma, Openserve and Vodacom, there all have termination points outside my premises.

Previous owner had Vumatel active with ISP X, so I then did not take over that line and within a week of moving in while his Vuma line was still active, I was able to active the Openserve line with a new ISP.

So here we are again, I had an Openserve line, and now I want to active the Vodacom line get this Vodacom says becuase my address was active with Openserve they hold the address from being actived with another ISP which I find strange... honestly biggest joke I ever heard... so like I own a vw but cannot purchase another until VW say I can... make it make sense please Vodacom please make this make sense. 2 different providers, 2 different sets of infrastructure, one being brand new first time to ever being used the Vodacom build... like stop being so useless.