1 reviews | Active since Apr 2013
Once again problems with Vodacom, second time this year
Again a bad experience with Vodacom. Upgraded recently, no stock, waited and waited, contacted and eventually the attempt to deliver via RAM begun. Instruction to please notify me beforehand and deliver after 15h00. The morning of the 10th I recieved my notification. I have nobody at home except for certain days. Just past 13h00 they phoned and said they are there to deliver. My ID is with me and I'm an hour's drive from home. I explained and they said sorry they must leave. I attempted several times to phone the driver back to rearrange delivery, without any success. Later I wrote an email to RAM and still no response. I tracked my parcel and saw that apparently I've been contacted to rearrange but my phone went on voicemail. Funny enough there is no problem with it and it stays switched on. This morning I tracked again and found that my parcel were back at Vodacom. So I had it with Vodacom, I'm currently having six contracts with them and has been a customer for 12 odd years, yet this is the service I get. As I mentioned it is not the first time.
Why should I still bother after being a client for 12 years, going for 13 years with an outstanding record of paying my account? My phone is not that good anymore and thought that I might join another network. I can almost guarantee that the promotion they had are now gone.
Why should I still bother after being a client for 12 years, going for 13 years with an outstanding record of paying my account? My phone is not that good anymore and thought that I might join another network. I can almost guarantee that the promotion they had are now gone.