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Ricardo A

1 reviews | Active since May 2018

13 Dec 2021, 16:54

Once again poor poor service from Vodacom

Once again another poor service from Vodacom. I am due for an upgrade and was told I can’t because I am blacklisted I must call the credit buruau, so I did so and I am not blacklisted I owe not a single person anything this is Vodacom that said I’m blacklisted due to a mistake from Vodacom that had been made. After a mistake on their side that they stopped my debit orders from accounts which Vodacom admitted was their mistake so they did not put my debit order back after months of asking them to they then debited 4700 from my account 2 weeks ago so I owe Vodacom nothing I paid everything and Vodacom now wants to downgrade my credit due to their mistake? And now I’m not allowed to upgrade. How is this possible ?? I have never in 10 years missed a debit order only this time due to Vodacom stopping my debit orders by mistake which I have proof over recorded calls to Vodacom

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Replies (3)
Vodacom
Vodacom's reply14 Dec 2021, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RA
Ricardo A's update14 Dec 2021, 12:37
Reviewer Update
Why do I get the same automated reply twice in a row. ????????
RA
Ricardo A's update21 Dec 2021, 10:29
Reviewer Update
I don’t qualify for the deal I app**** for because VODACOM made a mistake on my portfolio. Worst service provider I have ever dealt with how can Vodacom tell a customer of there’s of 10 years to cancel their contract. Very unprofessional. MTN accepted my contract so thanks a mill to MTN for giving good customer service.