Once again pathetically poor service from Vodacom!!!!

I renewed my Vodacom contract as part of an upgrade with effect from the 1st June 2020. As I had absolutely no success in doing it online I tried doing it telephonically and after numerous calls over at least 3 days I eventually got an operator (working from home) who had access to the "old legacy system" whatever that is!

The telephonic agreement was that as part of my contract renewal for 36 months I would receive a monthly recurring Data package of 3GB p/m which was made up of 1GB p/m plus 2 GB p/m of discretionary data as a loyal customer of longstanding.

I requested that this agreement was confirmed via e-mail in order for me to accept the agreed terms but did not receive anything in writing, I did however receive a new phone a few days later. Last week I received an SMS from Vodacom advising me that with immediate effect my 3GB data package was cancelled and DESPITE SPENDING OVER 3 HOURS ON THE PHONE LAST FRIDAY SPEAKING TO AT LEAST 10 DIFFERENT PEOPLE AT VODACOM NOBODY COULD OR WOULD HELP ME RESOLVE THE ISSUE!!! I ASKED FOR A SUPERVISOR TO CALL ME AND AS OF TODAY NOBODY HAS! Once again pathetically poor service from Vodacom!!!!