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Dorothy B

1 reviews | Active since Jul 2016

22 Jul 2016, 11:38

ONCE AGAIN PATHETIC SERVICE

<p>So again its me and this pathetic service from vodacom. I took my number to a new service provider. Went into vodacom and paid off my contract, in other word did a premature contract. PAID IT IN FULL. What does vodacom do, they don't f#cken cancel my nr, they just load the money i just paid for my cancellation onto my account, resulting in my debit orders not going off becuase of the CREDIT im in. Now im paying another subscription because of f@cken useless service. PLEASE can vodacom train their people better cause F$CK they dont know what they doing. I want this resolved asap!!!! but again they just laugh and say sorry you have to wait. ****EN USELESSSSSS</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team