Once again pathetic service

This is the 2nd month in a row that I have pathetic and disgusting service with Vodacom...After my contract ends you people are not getting a blue cent from me...i called 3 weeks ago to load minutes on my phone and it was NEVER explained that it's only vodacom to vodacom, I then called on Tuesday at 8:30 to have this cancelled and I was told I would get feedback within 48hours....HELLO 48 HOURS HAS PASSED AND GUESS WHAT???NO RESPONSE AS USUAL...useless individuals such as David answer the call centre with attitude and arrogance and cannot even refer you to a team leader for assistance...I'm so sick and tired of this nonsense service....my debit order is due to go off tomorrow but guess what? THERE WILL BE NO MONEY IN MY ACCOUNT BECAUSE YOUR SERVICE IS PATHETIC...i want this ******* sorted or you guys can wait to hear from my lawyer and I won't be paying my phone bill