Once again old handset billed and debited from my account.

<p>This will be the thrid time that I am psoting a review on this website about this company which seems to have employed mostly *********** staff who are not able to handle simple requests and matters of billing. </p> <p> </p> <p>My first review was posted on 20 February 2017, this was regarding a handset appearing on my invoice which I was still being billed for each month well after the 24 month expiry date of the contract. I was pleased that my complaint was dealt with very efficiently and a credit note was app**** to my account accordingly. </p> <p> </p> <p>I then received my March statement and invoice, the said handset in question was again erouneously billed to my account. I subsequently posted another review on this website expressing my concern and requested that it be corrected PERMANENTLY and that the handset be PERMANENTLY removed from my account as it was well beyond the 24 month contracted period for this handset and has thus been "paid off".</p> <p> </p> <p>On 29 March i received an email from "Dominic" from Vodacom who appologised for the mistake and ensured that a credit not would be put in place again. </p> <p> </p> <p>Today I woke up to see that the amount debited from my bank account included the installement for the handset which i have probably paid for for 30 months by now . </p> <p> </p> <p>I again logged into the myvodacom portal on the vodacom website to have a look at my April statement and low and behold, the said device is STILL BEING BILLED TO MY ACOOUNT.</p> <p> </p> <p>This is unaccepotable and shows gross incompetence. </p> <p> </p> <p>PLEASE CORRECT THIS AS FOLLOWS</p> <p> </p> <p>1) Ensure that the credit note for March is app**** to my account for April </p> <p> OR process a refund regarding the handset amount which was billed.</p> <p> </p> <p>2) Ensure that the said handset is removed from my April invoice and ensure that the device is PERMANENTLY removed from my account so that this problem does not re occur in May and the subsequent months to follow. </p> <p> </p> <p>3) Please provide me contact details of your supervisor/manager/team leader so that they can be included in the issue inorder for the problem to be solved once and fo all. </p> <p> </p> <p>Thank you for your time, please ensure that this matter is dealt with promptly. </p> <p> </p> <p>Please see attatched Invoices & statemenets </p>