JZ
Jen Z

1 reviews | Active since Aug 2017

09 Nov 2017, 20:40

Once again NO FEEDBACK - the worst service

As usual, after several complaints with NO Feedback , I'm forced to turn to the reliable Hello Peter to Complain about vodacom in the hope of getting a response sometime next week maybe.

Against my better judgement I dared take out a data contractwith vodacom. Of course the 1st me nth went great. But now, the 2nd month Im short half my data. ***. The contract is 30gb anytime and 30gb night owl. They sure debited their fee but I'm 30gb short.

I've contacted them complaining and still nothing. Not even a response. And yes, I have names of the unusefull "customer relations" contact if you can even call them that.

How is this network still in business. Always something. Take my advice and stay away from vodacom - the worst by far. So fed up!!!!!

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2017, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team