TJ
Tania J
1 reviews | Active since Oct 2017
21 Oct 2019, 12:27
Once again no action and poor service delivery
So after my complaint on Thursday, we were contacted and upgrade was confirm. Friday we receive a message that RAM received the order and delivery is 72 working hours, (really in this day and age, what happened to next day delivery? Especially with a high cost device!) So I decided to follow up with RAM to track the delivery, only to be informed that no delivery address was supp**** by Vodacom, and I had to spell every letter of the delivery address to the consultant! Please advise who do we contact now at Vodacom???
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Replies (3)
Vodacom's replyOfficial
21 Oct 2019, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TJ
Tania J's updateReviewer Update
22 Oct 2019, 11:29We have not received any calls from your consultants! I called the upgrade department yesterday, according to the consultant the Area was Midrand she correct it Ceres,. We were supposed to get a call confirming the adress, still waiting! I called this morning apparently no street name is available, will get original consultant to call back, still waiting! Really what type of sercice are you providing. I ask to speak to a manager apparently no managers on the floor yesterday. 9Days and still no upgrade device! What else are we suppose to do now???
TJ
Tania J's update22 Oct 2019, 11:29
Reviewer Update
We have not received any calls from your consultants! I called the upgrade department yesterday, according to the consultant the Area was Midrand she correct it Ceres,. We were supposed to get a call confirming the adress, still waiting! I called this morning apparently no street name is available, will get original consultant to call back, still waiting! Really what type of sercice are you providing. I ask to speak to a manager apparently no managers on the floor yesterday. 9Days and still no upgrade device! What else are we suppose to do now???
Vodacom's replyOfficial
01 Nov 2019, 08:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply01 Nov 2019, 08:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team