RD
Ridwaan D

1 reviews | Active since Jun 2012

15 Jan 2018, 15:03

Once again my data is credited

I annot believe that almost every two months I have to do this, I was promised 2 gb of data I received it for a month then it fell off, I then had to write again and received a call from a very helpful Ula Wiggins but guess what my data fell off again, please can we get this right I cannot be doing this all the time if you guys make a promise .....keep it, I made a promise to pay you guys every month for all 6 of my contracts and in over 20 years I have not defaulted once you can check your records. please sort out this mess I am done with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply15 Jan 2018, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jan 2018, 09:58
Official

Dear Ridwaan,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS