Once again frustrated with Vodacom Online Upgrades

Good day,

I am once again frustraded with the bad service from Vodacom Online upgrades. This mail below was sent to **********

My telephone conversation with Thando today at 08:40 refers, I have done this upgrade ( ********** ) on Friday, 23 November on the Black Friday specials. It includes a Samsung A7 + Samsung Gear Black Large for R 399.00 p.m. When enquiring about the status of my order today, they advsiedthat the orders was not placed. Please see my confirmation email below. This matter needs to be resolved as a matter of urgency or else I will escalate it. I have only received bad service from Vodacom when doing upgrades online.

Maralinda Mostert

+2782 **********

**********

-------------------------------------------------------------------------------- From: Vodacom ********** Sent: Friday, 23 November 2018 8:31 AM To: ********** Subject: Upgrade Order Confirmation Email

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Hi Maralinda Mostert

Your order has been placed successfully!

PLEASE NOTE: •Our RAM agents will request to see your ID book, Smart ID card or valid passport used the order before they deliver the device. •Your device will be delivered on a weekday between 8 am and 5 pm, depending on delivery address and location.

Your order details Order Number: VODACOMONLIN- ********** ********** 20

#

Samsung Galaxy A7

Device colour Black

Internal Memory

SIM type

Stock status In Stock

Plan type Smart XS+

Contract duration 24 months

Data allocation 350MB /month

Minute allocation 50 min /month

SMS allocation 50SMSs /month

Delivery cost FREE

Total cost(including VAT)

RR399 /month p/m

Delivery address

Koorsbom Crescent Lephalale Lephalale Limpopo 0555

Got questions?

Emailus or call 082 135, FREE from a Vodacom cellphone.

While roaming abroad, dial +27 82 135 to speak to Customer Care agent.

We look forward to seeing you soon!

Regards,

Vodacom Omni Team

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