WD
Werner D

1 reviews | Active since Jun 2013

10 Aug 2017, 08:37

Once again billed for phone that I shouldn't be billed for

<p>Exactly what happened the last 2 months has again happened with my July invoice, loaded HelloPeter tickets both times too.</p> <p> </p> <p>I'm being charged for 2 phones when I should be charged for only one.</p> <p> </p> <p>Please can you fix the invoice again before payment is due and please make sure this doesn't happen next month.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply10 Aug 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team