MZ
Mathilda Z
1 reviews | Active since Nov 2020
03 Feb 2021, 09:33
ONCE AGAIN BAD SERVICE - VODACOM
Good morning. I'm so sick and tired of the bad service I get from Vodacom. I upgraded my package on the 13th of November 2020 and my data was upgraded. Then in December when I wanted to do my upgrade in the shop in Cresta Johannesburg I couldn't and I had to get everything reversed and then I did my upgrade, BUT the migration was NEVER DONE AS REQUESTED BY MY THE CLIENT. Now, I'm sitting with 0 data on my phone. This needs to be fixed or I will take my account away from Vodacom. This service is pathetic. Can we get this sorted out without going back to the shop where the mixed up happen. I am not very happy with Vodacom once again!!!!!!!
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Vodacom's replyOfficial
03 Feb 2021, 10:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MZ
Mathilda Z's updateReviewer Update
03 Feb 2021, 18:36I went to Cresta Vodacom this afternoon - 3 February and I sorted my contract out with Bianco. Bianco, thank you so much for helping me and thank you for calming me down and for making everything better. You ONE AWESOME person. Thank you!
MZ
Mathilda Z's update03 Feb 2021, 18:36
Reviewer Update
I went to Cresta Vodacom this afternoon - 3 February and I sorted my contract out with Bianco. Bianco, thank you so much for helping me and thank you for calming me down and for making everything better. You ONE AWESOME person. Thank you!