NS
Neels S

1 reviews | Active since Jul 2016

10 Jul 2016, 07:37

Once again.... awful service from Vodacom. Worst service provider in AFRICA!

<p>I wouldn't even give them one star. I have been struggling to get any kind of service from Vodacom. I have contacted Vodacom numerous of times and get no feedback. Even my emails don't get responded to. Here is the I have send to Vodacom on 24 June 2016. Still waiting.</p> <p>Good afternoon</p> <p> </p> <p>My conversation with one of your consultants refer. I was a client of Autopage and according to my bank statements the account was paid April 2016 and this is reflected on my bank statement. My service was suspended because you did try to debited my account with three amounts of R171-23 without my permission and that is absolutely unprofessional and *******. Strictly spoken I do not have an agreement with you and did Autopage gave away my information to you without my permission. I did go to the bank and reversed the payments because especially in the time we are living you cannot allow these kind of deductions from your bank account without the permission from the account holder.</p> <p> </p> <p>At this stage I am so annoyed with the way in which Vodacom has treated me when I was called three days ago that I am willing to use an attorney to take this matter further. Firstly a very rude woman called me and when I refused to give her my identity number she end the call without apologising and or explaining anything. If this is the way in which you want to treat so-called clients then you can stop my service and I will rather use another service provider. I do have a Vodacom prepaid line for 15 years plus and I will rather change it to an opposing company if this is the way you treat people. This was really an autocratic and one side dominated action.</p> <p> </p> <p>I am waiting to hear from you because I will really stop supporting you if I do not get a satisfied answer in due time</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2016, 05:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jul 2016, 11:23
Official

Dear Client

I would like to apologise for the inconvenience caused.

I responded to you via email and await your reply in order to best assist you.

Kind regards

Vodacom Consumer Website Team