Once again a Cellphone company does not fail to disappoint.

Once again I have to complain about bad service or no service. It seems that the "Big" Cellphone companies out there does not give a hoot about anything and do whatever they want to without remorse. On 18 December 2017 I canceled my account with Vodacom as I have been living for more than a year in Botswana and have not been using it at all. Ref # ********** 68 and it would take 40 days to sort out. As a matter of fact my simcard was left in SA and not with me. I was then assured by the service manager that it was done and they will give me feedback that same day. None was given as usual. I have to admit that I did not expect anything less! on the 13th of February 2018 I received an statement from Vodacom via email stating that at the end of February they are going to deduct the money and suddenly I realised that my Ipad contract that was cancelled in May 2017 was still also being billed. I was astounded by the incompetence to say the least. I then proceeded to phone Vodacom from Botswana and had to hold on for at least 15 minutes to get to an operator. (Work that one out R10.00 per minute roaming charges!!!) My total call was 40 minutes in the end!!! 16H00 to 16H40 Ref # ********** . The operator listened to me and told me that they will get back to me after about 4 working days. Still wondering if it is Martian or Earth days. Up to now no communication until this morning where hard earned Money was once again taken out of my account. This after the operator promised me that it will not happen. So Vodacom what are you going to do about it. I actually do not want to talk to you as I will say something not so nice and I would rather keep my temper intact? I want my money back and please take note that at the end of January 2017 it should have been my last payment.

04/01/2018 BALANCE FWD 697.98 697.98 01/02/2018 Payment SCZ073 ********** 95675 -697.98 0.00 03/02/2018 Invoice CECIL THOMPSON B ********** 04 ********** 25 528.99 528.99 03/02/2018 Invoice CECIL THOMPSON B ********** 05 ********** 52 168.99 697.98