SS
Stacey S

1 reviews | Active since Aug 2016

16 Nov 2023, 14:20

***** ON YOUR VODACOM APP/UNAUTHORIZED TRANSACTIONS FROM MY ABSA ACCOUNT

***** ON YOUR VODACOM APP My card details was entered into the Vodapay App for the above number(WITHHELD), it is my partners number. We are all linked to the same account. He selected a option to purchase from his Voda points(*5000 points). There was a offer to purchase a Samsung Galaxy A33 and he had to pay in R20. With my permission, My card details was entered, the R20 was paid and later the evening Vodacom went ahead with un-authorized payments/deductions from my account. With no OTP's received through my bank. 3 attempts was made 09.11.2023 from 20:09 at night, R5000 at 20:09 – declined due to insufficient funds R1500 at 20:10 – Authorised but not by me R989 at 20:38 – declined due to insufficient funds

I logged a ***** case with the bank and I have a Police case open. I am beyond livid.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2023, 14:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team