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JS
Johannes S

1 reviews | Active since Dec 2016

01 Apr 2019, 12:51

On wrong package as well as wrong upgrade date

Vodacom advised me that ref 1- ********** ********** has been resolved But we are still on the wrong package as well as that the Upgrade date has not been reverted back to the old date. The lady from vodacom told me that we would be on the old package and upgrade date as from 1 April 2 ********** 731560

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Replies (4)
Vodacom
Vodacom's reply01 Apr 2019, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Apr 2019, 14:22
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved. 

We apologize for the inconvenience. 

Have a lovely day further. 

Vodacom Consumer Website Team. 

Best regards,

JS
Johannes S's update02 Apr 2019, 07:23
Reviewer Update
Morning I see this morning on my bill that we are on a new package Uchose flexi 175 But we were on Uchose flexi 200 before the Upgrade just letting you know
JS
Johannes S's update02 Apr 2019, 08:17
Reviewer Update
Our old package Uchose Flexi 200 Upgrade date 27/11/2018 Contract end date 27/2/2019