SB
Stephan B

1 reviews | Active since Oct 2012

23 Apr 2024, 22:51

***** on Vodacom account not rectified.

Two *****ulent contracts were added to my account on 8 March 2024. The investigation ascertained the *****, and the numbers and accounts were deleted from my Vodacom account. The cost incurred by these *****ulent accounts were partially credited to my statement. The outstanding amount of R1200 is still logged against my account and not rectified after two mounts corresponding and complaining. The debit order is set to process on 29 April. I have tried to cancel the debit order without success.

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2024, 08:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team