KG
Kaelinn G

1 reviews | Active since Jul 2016

12 Apr 2017, 09:10

on vodacom

<p>Since customer care takes forever amd does not seem to understand...im on hellopeter again</p> <p> </p> <p>So..Ive been receiving mesg from vodacom saying im in arrears ..but on my Vodacom app my statement which i checked several times says im not..</p>

0
Replies (3)
Vodacom
Vodacom's reply12 Apr 2017, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Apr 2017, 15:21
Official

Dear Kaelinn Cerys Govindasamy,

We apologise for not responding to your posting timeously and thank you for your patience.

We've rep**** to you via email and await your response.

Regards,

UW

Best regards,

Vodacom
Vodacom's reply19 May 2017, 08:31
Official

Dear Kaelinn Cerys Govindasamy,

As discussed, your issues have been addressed and resolved.

Regards,

UW

Best regards,