EK
Erica K

1 reviews | Active since Nov 2022

25 Sept 2023, 02:25

On the 23 September 23, I bought a data bundle from their Vodapay app

On the 23 September 23, I bought a data bundle from their Vodapay app. The data was not loaded, and after enquiring from Vodapay, they informed me that they are having technical issues. On Sunday the 24th September 23, I called Vodapay again and I was informed that their technical problem was not fixed and that all data will be loaded on Tuesday. The team leader did however offer me R9 airtime to buy me data in the meantime πŸ˜‚πŸ˜‚πŸ€¦πŸΌβ™€οΈthat was sweet of him, but seriously R9πŸ˜±πŸ€·πŸΌβ™€οΈ Vodapay needs a wakeup call!! Vodacom they represent YOU....TAKE HEED

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Replies (1)
Vodacom
Vodacom's reply25 Sept 2023, 07:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team