on the 18/03/2015 i was promised to get refund

On january i closed my 3 contract but vodacom decided to close one then i start to call them each day unit they cancell the other two.on the 28/02/2015 R205 was deducted on my bank acc for nothing,when i call vodacom they say they wil refund me so i must submit my bank statement then they will refund but they did not do as they promised.on the 18/03/2015 i call again still they said i will be refunded within 14 days ref no S3-8013Q-QBDX3.so 31 days passed still no refund yesterday 20/04/2015 i called just to do a follow up i was on the call for 38 minutes unit they said i must drop the call they will cal me at 15h30 still they never call.today 21/04/2015 i was on the phone for 1 hour & 45 minutes they transfered me from this department to the other until they drop my call.i was like football i even felt stupid because i was roundind in all vodacom department all of them never help except tranfering my calls to same departments that does not want to assist me.since your calls are recorded you can prove this by listening our conversations which took 1hour and 45 minutes cell no ***.This is worst customer service in the world.1hour and 45 minutes on the phone without help?