***** on our Vodacom Account

My husband was contacted by Brenda, a consultant at Vodacom, who offered to save him money on our Vodacom account. He initially agreed for her to send him the information but realised she had given him false information, so he phoned her the next day and declined the upgrade. She then contacted me and said that my husband does “not understand” and she tried to sell me the upgrade. I declined. My husband phoned her a second time to ensure that she did not upgrade our contract. She said she would not. At month end our contracts were upgraded to a higher price (all 3 numbers on our account). We went into Vodacom pavilion to reverse this cancellation which they assured us was done. It was not. We reported this to the ***** dept at Vodacom. A month lather they had not done anything to assist us. We went into store again and were told that on their system it shows them that we went into a the kingsmead store to do these upgrades. We never set foot in this store. We were told we had to go to that particular store to cancel. We went and the manager and Nicole refused to do anything to assist. They refused to give us any documentation (which there would have been if we went into the store to do an upgrade). They said that they would have to listen to the voice recording and get back to us. They did not. They said we “could do whatever we wanted”. And that Brenda does not work there. Meanwhile, they kept trying to deliver us handsets using 3 different couriers. We did not accept these devices. We contacted ***** again and they refuse to help us. They keep insisting that we went into store to upgrade as that what they’re system says - their system is right and whether we are “challenging their system”. We did not go into any store to upgrade. It is ***** and yes their system is inaccurate. They still refuse to assist. We have contracts we did not ask for, did not sign for either, we have to keep paying it in the meantime, our time travelling to all these stores, the stress in dealing with *********** staff, & possibly now incurring legal fees is totally unacceptable Vodacom.