***** on my name

Prepaid Number ***)

Dear Vodacom Team,

Good day.

I am writing to urgently request assistance regarding *****ulent activity involving my Vodacom prepaid number: ***. Despite multiple calls to your customer care line and numerous attempts to report this matter, the issue remains unresolved.

My number has been used for *****ulent activities, and the network has since been locked. My phone is being blacklisted, even though I am physically in possession of the device, along with the original packaging and purchase slip.

I have requested multiple times for a password to be placed on my prepaid account to protect it from unauthorized access. However, no effective action has been taken. Each time I call, I am given empty promises and referred to Vodacom stores. Unfortunately, due to work commitments, I am unable to visit a store during working hours.

A Vodacom agent confirmed that the number used to carry out this ***** belongs to Miss Zesuliwe Manyathela, who is falsely using my identity. I am deeply concerned that this matter has not been treated with the seriousness it deserves. One of your team leaders even imp**** that as a prepaid customer, my concerns are not as important as those of contract clients. This is unacceptable.

I ask again: What is Vodacom doing to protect prepaid users from identity theft and *****? I have done everything in my power to provide proof of ownership and have requested support countless times.

Please escalate this matter to the appropriate department. I need this issue resolved urgently. I can be reached at *** or via email at ***. My phone unblocked this person is a expartner of mine that your agent confirmed is doing how do i go about reporting blocking her