***** on my account. Vodacom does not take ***** seriously.

***** was committed on my account on 6 September 2024. I immediately reported this to Vodacom via email to their ***** department. I continued to report the ***** until 26 September 2024. Vodacom simply deducted the *****ulent account with my normal monthly account. I logged calls at the Vodashop with all the relevant departments to cut off the *****ulent number and stop the billing. Till now they continue to bill me and are now sending me threatening emails from their Subscriber collections department. I have even reported them to the National credit regulator and ICASA. Despite all my best attempt, Vodacom seems unwilling and unhelpful in resolving the matter and prosecuting the offenders.