TG
Tracy G
1 reviews | Active since Jun 2019
24 Feb 2025, 14:41
***** on my account
I renewed my contract in August with a double deal contract. In September the Watercrest Mall branch took it upon themselves to add another contract and handset fee to my contract. They have since credited the R8960.05 handset fee but they are billing me R80 a month for a contract and added R80 to my contract. I refuse to pay the additional R160 a month they are charging me. They cannot cancel the contract as I need to pay for it first, I refuse to pay for something that i did not sign up for.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Feb 2025, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2025, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TG
Tracy G's updateReviewer Update
03 Mar 2025, 12:22Good day
I have just downloaded my March invoice. I see I am still being billed R80 for the *** number that was *****ulantly put onto my account. Also the handset fee is also still being billed at R80 more than what I signed up for. I see the my other two contracts have now also been changed to bigger packages which I did not consent to. I just give up with Vodacom. Im really not a happy customer at the moment.
I have just downloaded my March invoice. I see I am still being billed R80 for the *** number that was *****ulantly put onto my account. Also the handset fee is also still being billed at R80 more than what I signed up for. I see the my other two contracts have now also been changed to bigger packages which I did not consent to. I just give up with Vodacom. Im really not a happy customer at the moment.
TG
Tracy G's update03 Mar 2025, 12:22
Reviewer Update
Good day
I have just downloaded my March invoice. I see I am still being billed R80 for the *** number that was *****ulantly put onto my account. Also the handset fee is also still being billed at R80 more than what I signed up for. I see the my other two contracts have now also been changed to bigger packages which I did not consent to. I just give up with Vodacom. Im really not a happy customer at the moment.
I have just downloaded my March invoice. I see I am still being billed R80 for the *** number that was *****ulantly put onto my account. Also the handset fee is also still being billed at R80 more than what I signed up for. I see the my other two contracts have now also been changed to bigger packages which I did not consent to. I just give up with Vodacom. Im really not a happy customer at the moment.
TG
Tracy G's updateReviewer Update
06 Mar 2025, 13:08Good day
I have not received my invoice via email again, and the invoice on the VodaPay app is still the same as it was the other day.
I have not received my invoice via email again, and the invoice on the VodaPay app is still the same as it was the other day.
TG
Tracy G's update06 Mar 2025, 13:08
Reviewer Update
Good day
I have not received my invoice via email again, and the invoice on the VodaPay app is still the same as it was the other day.
I have not received my invoice via email again, and the invoice on the VodaPay app is still the same as it was the other day.
TG
Tracy G's updateReviewer Update
08 Mar 2025, 05:48I received my invoice and statement via email. On my 1 march invoice I am being billed for February again for all services as well as the 079 number and the additional handset fee. I thought you said this was fixed.
TG
Tracy G's update08 Mar 2025, 05:48
Reviewer Update
I received my invoice and statement via email. On my 1 march invoice I am being billed for February again for all services as well as the 079 number and the additional handset fee. I thought you said this was fixed.