VM
Vic M
1 reviews | Active since Jan 2011
30 May 2024, 10:12
On-line Upgrade
I have been a customer with Vodacom for over 20 years. A few weeks ago I tried upgrading my Cell and Data Contracts on-line. Everything was successful and I was send reference numbers. Never heard from them after that. I called them and spoke to an agent who said that the Cell Contract did not go through because it was on as Legacy system - but this is their official site for upgrades. She tried a telephonic upgrade buy halfway through the call was cut and she never called back. Time to shop around.
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Replies (2)
Vodacom's replyOfficial
30 May 2024, 11:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2024, 11:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 May 2024, 12:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records shows you have been contacted by our Upgrades Team and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,
Vodacom's reply31 May 2024, 12:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records shows you have been contacted by our Upgrades Team and busy assisting with your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,