On Line Shop - should be On Line Nightare

<p>Having dealt with numerous online shops recently (as this is the new trend), I have to admit that my experience with the Vodacom online shop have left me with a huge disappointment and regret of spending my money.</p> <p> </p> <p>My order was for an iPhone 6 and sim (prepaid). The money due was retrieved from my credit card and I recieved an invoice via e-Mail confirming my order. This was followed by a SMS providing me with an order number and contact details to enable me to track my order. Sadly this is where the wheels fell off. On the Vodacom site, the order provided "could not be found" The same for the link to the courier service provider - the provide order number do not exist in their system. </p> <p> </p> <p>The contact number provided in the SMS from Vodacom confirming my order ********** does not work! Phoning their Customer (dis)Service number is a maze of questions and options - none of them relating to online orders! Speaking to agents via their normal contact numbers your call is passed on from one department to another. Nobody at Vodacom seems to know what to do or how to assist in confirming that the order is processed or what the status of the order is.</p> <p> </p> <p>Yesterday I was told to send an eMail to eSalesSupport - to date no response on my query or acknowledgement of receipt. After going thorugh the maze of dialing options today, I was told to eMail eShopSupport. At least from this address I received an automated acknowledgement of receipt - yay some response.</p> <p> </p> <p>I somehow doubt if I will experience the "order it today before 12:00pm and have it delivered the next day" promise.</p> <p> </p> <p>At best, this is the first and last time I deal with vodacom, at worst, I am hoping for a response on how to cancel my order as service at this Business is clearly non existent. </p>