On Line Service and Bad Service

On the 13th of May. I called the Online department to purchase a smart Tab 3G. Initially I wanted an upgrade, but while I was bust with Jenny I decided to cancell the upgrade and opted for a new contract. As per Jenny, She cancelled the upgrade and we did the new contract. <br> To my suprise the tablet was delivered the next day. To me Vodacom exceeded my expectation as I was expecting the tablet on the 15th. <br> I inspected the product and when I went through the invoice, I realised that I was offered an upgrade instead of a new contract. I've been calling Vodacom and everytime when someone answers the phone they want to pass you from one consultant to the next until you decide to put the call down. Today the same thing is happening.<br> <br> I've been transfered to Sales, upgrades, online department, customer care and none of the people that I've been talking to wants to help.<br> All I want is for Vodacom to fetch their tablet and cancell the contract as they don't know how to deal with clients. I've been with vodacom for 15 years and I think its time I look for another service provider.