On Hold for over 50 Minutes (4 Separate Calls)

I've attempted to call on status of an online order. I've called 4 times and was on hold for a combined time of about 50min to just over an hour. Tried searching for a support email address and somehow on the website found out that they disabled the option to contact them for support via email

The hold time is just way too long. Why disable email communication, Sometimes the simplest queries/requests can be resolved via email.