On Hold for 30 minutes to verify an account.

I called in at 14:00 on the ********** 3 to cancel an incorrect phone sent to me and was transferred by incompetant staff from 08219 48 to ********** and eventually to ********** where I was put on hold for 30 minutes to verify my account. Then the phone is put down in my ear. I had to call again and received a reference from Hilda. REF 1- ********** ********** . In this day an age we still have stupid people working in Call Centres that cannot operate a telephone. You only put down the phone when you have asked the person on the otherside of the line if there is anything else you'd like me to do for you.