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MH
Munro H

1 reviews | Active since Oct 2015

15 Nov 2019, 19:34

On Going Shoddy Speed And Service

On the 3rd of November 2019 I wrote a complaint here about the shoddy speed service I am getting (nothing changed there). I did get a written responce here, and I did get 2 calls - the last one on Wednesday where the tech asked me to check the speed and he would give me a call back the next day - WRONG!!! Now 2 days later and still no call back. The fact is that if it were at all possible I would cancel my contract with Vodacom since their service pretty much sucks. My speed (Mr Techie) is between 0.6 and 1.6 download, and approx 5 upload. Hey, I even battle to read a site as it take forever to load - a simple 50mb download could take 30min or more. Please, could someone actually do something about this speed (lack of) issue. Thank you

0
Replies (4)
Vodacom
Vodacom's reply17 Nov 2019, 13:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
MH
Munro H's update20 Nov 2019, 07:07
Reviewer Update
I am amazed at the lack of any movement on this. 3 days later, and still no word from Vodacom - consultant or other. Is the customer of such low importance that you ignore our problems???
Vodacom
Vodacom's reply02 Dec 2019, 11:19
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
MH
Munro H's update02 Dec 2019, 11:44
Reviewer Update
Good day. This .query'is now month old and still the service is getting worse and worse, and not a single peep from Vodacom. What am I paying for if I cannot use either my phone or may laptop to connect?? Last month lost over 9Gb thanks to ******* service.