On going shocking service

Further to my previous correspondence : What a pathetic robotic response. To date nobody has contacted me. I managed after many fruitless hours of phoning , Vodacom can check my billing and confirm this, to get my mobile and 3G card re-instated. Two days of phoning ********** and my internet line is still not working , although the technician can see the hold has been lifted and my account is reflected as " current"