On going and unresolved ***** and Disputes

Item: Vodacom
Rating: 1
Author: Andrea B

On going and unresolved ***** and Disputes:

Since November 2017 and numerous subsequent follow ups from my self until to date, Vodacom has never since or been willing to offer any reasonable explanation or feed back regarding:

Apparent ********** activity on my account pertaining to Police Stamped avadavat dated 13/11/2017.

2017 - NOVEMBER 13TH. CALL REF ***017- NOVEMBER 15TH. REF 1-***1 ********** - JANURY 08TH. REF: 1- ********** ********** 2018 – MARCH 28TH. REF 1- ********** **********

DISPUTED INVOICES:

H0-5YYXQ 01/11/2017 R1924,46.

HO-5J285 31/10/2017 R4754,35

DISPUTED CREDITS:

CNI 163 444 R105,00.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 May 2018, 16:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 May 2018, 16:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Andrea B's updateReviewer Update

08 Jun 2018, 15:35

This type of response is misleading the public in making as if Vodacom is resolving the issue. No proper follow-up or any real attempt to fix this issue has since taken place..

Andrea B's update08 Jun 2018, 15:35

Reviewer Update

This type of response is misleading the public in making as if Vodacom is resolving the issue. No proper follow-up or any real attempt to fix this issue has since taken place..