On Friday the 25th August 2017 at 17h40 I went to Vodaworld to book my phone that is broken as it is insured. I got there and I was assisted by Patience who booked my phone.

Patience who booked my phone gave me a loan phone to use whilst waiting for my phone to come back. She took out Samsung phone which didn’t want to take my simcard, Patience called the back (Thato) who refused to come because back office was closed already as it was after 18h00 to assist Patience with the phone. Patience forced the sim card, then another problem was for the phone to detect the sim card. They gave me the phone on Friday then on Sunday I took it back because it was giving me problem. On Sunday I took the phone to Vodaworld where I was assisted by Mulalo (back office manager) refused to take back the phone he told me that I broke the phone, I tried to explain to him what happen when Patience give me the phone but he didn’t want to listen, he ended up calling their manager which is Thato who refused to come and see me, Mulalo told me that I can bring any Android phone to replace the broken Samsung, when I refuse to bring one I was then advised to lodge a complaint which I did. I was told that Vodacome will call me back to no avail. I called them today (29.08.2017) and i was advised to lodge another complaint then still Vodacom haven’t contacted me.