******* on expiring contract, full fee charged.
vodacom doesnt cancel my contract and then charges me a full fee for month. a consultant called me and told me the contract is no longer available and they need to move my contract to another plan. so I advised, please cancel it. she transferred me and the phone cut. i tried twice to call with no joy. i then sent an email clearly stating that I want to cancel with no fee and penalties. i got a response that they will cancel from end of nov. now they charged me the full rate for November and not a discounted rate that I was paying for last 3 years. i will not accept this. Just know how to rip customers off.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Nov 2024, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2024, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2024, 12:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the relevant credit for November 2024 invoice. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2024, 12:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the relevant credit for November 2024 invoice. Regards Consumer Website Team
Best regards,
's updateReviewer Update
05 Jan 2025, 17:44Hi. I have not received the full credit as promised.
's update05 Jan 2025, 17:44
Reviewer Update
Hi. I have not received the full credit as promised.
Vodacom's replyOfficial
15 Jan 2025, 15:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed a credit for the December 2024 invoice. Please refer to the new February 2025 statement. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2025, 15:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed a credit for the December 2024 invoice. Please refer to the new February 2025 statement. Regards Consumer Website Team
Best regards,