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M. C.

1 reviews | Active since Nov 2021

18 Dec 2023, 11:35

***** ON CANCELLED CONTRACT-1 YEAR LATER I AM STILL BEING BILLED

***** ON CANCELLED CONTRACT-1 YEAR LATER I AM STILL BEING BILLED AFTER SENDING THROUGH ALL INFO IN AUGUST!BILLED R1418 AND MY BANK CANNOT REVERSE THE AMOUNT !I HAVE ONLY RECIEVED AUTOMATED RESPONSES WITH REFERENCE NUMBERS AND I HAVE CALLED OVER 10 TIMES AND SPOKEN TO DIFFERENT AGENTS BUT NO ONE IS RESOLVING THIS!!!!!!

0
Replies (4)
Vodacom
Vodacom's reply18 Dec 2023, 12:09
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 
 
MC
M. C.'s update18 Dec 2023, 12:25
Reviewer Update
I DO NOT HAVE ACCESSS TO MY CANCELLED VODACOM NUMBER-HOW WILL YOU CONTACT ME?
Vodacom
Vodacom's reply18 Dec 2023, 14:13
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Dec 2023, 14:15
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team