***** on account

I have been with Vodacom for many years!! But on my Birthday 17th of feb 2025. I come to find that 2 new lines were opened on my name without my consent...and my email was changed( all this on an online order) i frantically phone everywhere. Now i have to fill in a ***** declaration form and an ID copy with 3 signatures. I do that in less than 24 hours...and mail the ***** department. An hour later ....the ticket is closed....now its been handed to the sales department. I have come to suspect on emails that i received that a company called LIKE MINDS seems to be involved. I have spent hours on the phone now and nobody can give a clear answer. Then customer car phones me ....puts me on hold for another 32min and drops the call. Most likely also has bo idea how to handle the problem abd rather opting to drop the call. Beyond furious!!! When i wanted to change my email back I had to pass security questions. So how did a random other person manage to do so much on my account??????? Bring the solution