1 reviews | Active since Jun 2016
On a previous complaint I was told that Vodacom will come back to me regarding the reward I was falsely promised.
<p> I was contacted by Vodacom, recarding my complaint - added below. The lady told me that they will still come back to me, to tell me if I can still get the discounted amount and new router, that I was falsely promised as a reward. They did tell me that the recording was listend to and that the person will get a warning. But I'm still waiting to hear about my discount and new router?</p> <p> </p> <p> </p> <p>Was **** to by Vodacom, just to sign up a new line</p> <p>A guy from vodacom phoned me Mckaylyn who told me what a wonderful customer I am, and that vodacom wants to reward me, he told me that I will get a free WI-Fi Router and that my existing line will be charged less for 5G data. I repeatedly asked if he is sure that it is on my exciting line, because I DON'T want a new contract, he said yes, for no extra costs to me, I will pay less than I'm paying now on my exciting contract and I will receive a new Wi-fi router, while I was asking questions the call dropped. And suddenly I received an sms that a new line on my name was approved. I DONT WANT NEW LINES I HAVE 5 ALREADY! I was **** to! And I dont want an extra contract, I wanted what he told me was a reward to me, that I will pay less on my exciting contract and receive a router! But no it was a lie and a new line.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still waiting for a reply and it's months ago! Still waiting to hear about the special discount deal.
Still waiting for a reply and it's months ago! Still waiting to hear about the special discount deal.
