MD
Maggie D
1 reviews | Active since Jun 2012
15 Aug 2025, 08:53
On ***5 I called Vodacom to arrange for an early cancellation and I was quoted an amount of R1788.87, I then made payment on the same day. I emailed all the required documents to their cancellation department. The contact was officially cancelled on 1
I made an early cancellation with Vodacom, paid in full but now they have handed me over to their debt collectors for an amount that was not disclosed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Aug 2025, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Aug 2025, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MD
Maggie D's updateReviewer Update
21 Aug 2025, 14:52Good day
I keep missing your calls, as I have been in meetings.
Please call me in the mornings preferably
Here is an alternative number to call *** Basetsana
Regards
Maggie
I keep missing your calls, as I have been in meetings.
Please call me in the mornings preferably
Here is an alternative number to call *** Basetsana
Regards
Maggie
MD
Maggie D's update21 Aug 2025, 14:52
Reviewer Update
Good day
I keep missing your calls, as I have been in meetings.
Please call me in the mornings preferably
Here is an alternative number to call *** Basetsana
Regards
Maggie
I keep missing your calls, as I have been in meetings.
Please call me in the mornings preferably
Here is an alternative number to call *** Basetsana
Regards
Maggie
MD
Maggie D's updateReviewer Update
22 Aug 2025, 14:45Good day
I called the 082135 and the matter has been resolved, this is a lesson not do ever do early cancellations with Vodacom. This should also be a lesson to Vodacom train their agents to disclose any additional payments that would be required because you doing a cancellation before Vodacom invoices.
Let transparency be key
Maggie
I called the 082135 and the matter has been resolved, this is a lesson not do ever do early cancellations with Vodacom. This should also be a lesson to Vodacom train their agents to disclose any additional payments that would be required because you doing a cancellation before Vodacom invoices.
Let transparency be key
Maggie
MD
Maggie D's update22 Aug 2025, 14:45
Reviewer Update
Good day
I called the 082135 and the matter has been resolved, this is a lesson not do ever do early cancellations with Vodacom. This should also be a lesson to Vodacom train their agents to disclose any additional payments that would be required because you doing a cancellation before Vodacom invoices.
Let transparency be key
Maggie
I called the 082135 and the matter has been resolved, this is a lesson not do ever do early cancellations with Vodacom. This should also be a lesson to Vodacom train their agents to disclose any additional payments that would be required because you doing a cancellation before Vodacom invoices.
Let transparency be key
Maggie