OMG - Still no Call

<p>I wrote a review last week (below) , got a reply saying i would be called by the retentions department and i still hvae not got a call... How does this happen with a 19+ year customer! Please urgently escelate this to a Senior Manager to call me! </p> <p>_________________________</p> <p>Why Should I Stay???</p> <p>I have been deciding whether or not to renew my 19 year long contract relationship with Vodacom, It seems that MTN have far more comprehensive deals (minutes and data) for a lower price. Ive called in but i keep feeling im given the standard speel with no desire to retain my business. If there is a competitive package im not aware of can someone call me or maybe its time to change... </p> <p> </p> <p>There does not seem to be any drive to retain my business (offers of discounts, additional data, etc) which i know is an option as it was done for me some years ago, but through Nashua Mobile. </p> <p> </p> <p>Ive been a client since i was 16 years old and this does not seem to matter, but MTN is actively sourcing my business..</p> <p> </p> <p>Gareth</p>