SN
Steve N

1 reviews | Active since Oct 2009

14 Mar 2019, 13:54

OMG BEWARE SOUTH AFRICA OF VODACOM - 4th WORLD TECHNOLOGY WHICH DOES NOT WORK DURING LOAD SHEDDING - SIS ON YOU VODACOM !!!!!!

SICK AND TIRED OF "NO SERVICE" WHEN THERE IS LOAD SHEDDING IN OTHER AREAS. I AM IN LONEHILL AND EVERYTIME THERE IS LOAD SHEDDING MILES AWAY, NOT EVEN IN LONEHILL, WE HAVE NO VODACOM SERVICE IN LONEHILL. THIS IS PATHETIC AND FRUSTRATING. WHY IS VODACOM STILL USING 3RD WORLD TECHNOLOGY? I CANNOT UNDERSTAND HOW LOAD SHEDDING IN ANOTHER SUBURB AFFECTS US IN LONEHILL. WE HAVE NO LOAD SHEDDING IN LONEHILL TODAY, YET VODACOM IS DOWN AGAIN. SAME THING HAPPENED WHEN THERE WAS LOAD SHEDDING MILES AWAY. CANNOT MAKE CALLS. CANNOT RECEIVE CALLS. CANNOT RECEIVE VOICE MESSAGES. THIS IS ABSOLUTELY SICKENING. BEWARE SOUTH AFRICA - VODACOM USES 3RD WORLD TECHNOLOGY SO YOU WILL NOT HAVE SERVICE WHEN THERE IS LOAD SHEDDING. IT IS SICKENING. IT DOES NOT HAPPEN WITH CELL C OR MTN. SIS ON YOU VODACOM !!!!!

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2019, 14:02
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Mar 2019, 14:31
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is A2-FDSL-83M22T.

Regards
Vodacom Consumer Website Team