MS
Marupeng S
1 reviews | Active since Jul 2016
01 Mar 2017, 09:30
Omg
<p>Im really disappointed with vodacom, i actually thought its the best network unlike other service providers but guess i was wrong.</p> <p>I currently have a contract with vodacom first it was my phone and now its my airtime. </p> <p>Each month im loaded with 150 airtime, so there was a time in a blue moon i thought let me check my airtime how to my surprise my airme was substracted by R50 then i contacted the call centre and i was advised that i subscribe a two service and i did so on the 27 of feb 2017 and i told the consultant that i cant recall doing so and the consultant could not assist me and transferred my call to another agent then this agent told me the same thing and advised that she would cancel the subscription.</p> <p>But guess what today i check my airtime again and once again the airtime and disappeared.</p> <p>i had to take my time and call the call centre again and the consultant had explained to me that the subscription was not cancelled....like really now is this what you call service when you have people who can no even assist?</p> <p> </p> <p>What i also dont understand is i alwas recharge and this wasp doesnt deduct but when my airtime from my airtime is loaded bam my airtime is gone.....this is to funny for me </p>
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Replies (2)
Vodacom's replyOfficial
01 Mar 2017, 10:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2017, 10:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Mar 2017, 16:00Dear Client
WASPS (Wireless Application Service Providers) are third parties developing and offering services using the Vodacom network. They make use of Vodacom's cellular network infrastructure and billing relationship with the subscriber to deliver and bill for these services, such as SMS voting, Traffic reports, Games, Competition lines, banking transaction charges etc. Customer’s accept and register to WASP services via sms/calls at their own will.
WASPs (who are the providers of the content) are within their rights to appoint an agent to bill and collect money on their behalf for content sold by them to their customers. It is not required by law for the agent (in this case Vodacom) to have a specific agreement with, or permission from, the customer, to bill and collect the money on behalf of the WASP.
Notwithstanding the above, the agreement concluded between each WASP and Vodacom provides that every WASP that utilizes Vodacom's services to bill and collect monies for the WASPs' products/services, may only instruct Vodacom to bill and collect money for those products/services that have been specifically requested by customers.
Should you have any further queries, the Wireless Application Service Provider Association (WASPA) has been constituted to regulate all WASPs to ensure, inter alia, that they abide with the aforementioned provision. Please note that you may contact WASPA via email at *** or call on ***(charged call).
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2017, 16:00
Official
Dear Client
WASPS (Wireless Application Service Providers) are third parties developing and offering services using the Vodacom network. They make use of Vodacom's cellular network infrastructure and billing relationship with the subscriber to deliver and bill for these services, such as SMS voting, Traffic reports, Games, Competition lines, banking transaction charges etc. Customer’s accept and register to WASP services via sms/calls at their own will.
WASPs (who are the providers of the content) are within their rights to appoint an agent to bill and collect money on their behalf for content sold by them to their customers. It is not required by law for the agent (in this case Vodacom) to have a specific agreement with, or permission from, the customer, to bill and collect the money on behalf of the WASP.
Notwithstanding the above, the agreement concluded between each WASP and Vodacom provides that every WASP that utilizes Vodacom's services to bill and collect monies for the WASPs' products/services, may only instruct Vodacom to bill and collect money for those products/services that have been specifically requested by customers.
Should you have any further queries, the Wireless Application Service Provider Association (WASPA) has been constituted to regulate all WASPs to ensure, inter alia, that they abide with the aforementioned provision. Please note that you may contact WASPA via email at *** or call on ***(charged call).
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,