Hellopeter
Share Your Experience
SI
Suraya I

1 reviews | Active since May 2016

21 Jan 2023, 18:55

Ombudsman- poor service

I logged a servuce request on the 12 January as i have been siting without Fiber service since the 10th January.. what is the point for paying yet i do not have any connection.. i received an update last week that it has been escalated to Octotel yet no1 called me with a solution as to what will be done, yet month end you expext your full payment yet i have been without data for almost 2 weeks.. its clear that is not being handled as a matter of urgency. If my service is not resolved by Tuesday, 24th January i will take this further cause you guys know what the issue is and if not, why was no1 at my place to come check it out. 2 weeks without service and yet nothing are being done now does a technician being sent out to the property.

0
Replies (3)
Vodacom
Vodacom's reply22 Jan 2023, 10:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SI
Suraya I's update23 Jan 2023, 17:40
Reviewer Update
Clearly this is not of importance as no1 called yet and its been 2 weeks yet i sit without Fiber but come month end you will want your full installment.. if this does not get resolved within the next 24hrs i will take this to the ombudsman and refuse to pay the full installment..
SI
Suraya I's update25 Jan 2023, 20:50
Reviewer Update
A Technician came to the place and replaced the internet box but advised that the network itself will be done remotely during the course of the day, which was Mo day, till date it has still not been fixed. Not only do i not have network for almost 2 weeks, i refuse to pay the full monthly installment and i will take this to the Ombudsman.